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the best moments in life are the ones when we feel most connected to self, in harmony with nature and the world around us. i am africology

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Africology

Terms and Conditions

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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Africology UK LTD ’s relationship with you in relation to this website.

About us

The term ‘Africology UK LTD’ or ‘providers’ or ‘we’ or ‘us’ refers to the owner of the website whose registered office is Southbroom House, 19a Frithwood Lane, Billericay, Essex,CM12 9PJ. Our company registration number is 6461017 company house Cardiff. The term ‘you’ refers to the user or viewer of our website.

Africology is a holistic skincare company providing safe cosmetics to the consumer.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.We reserve the right to:Use of Site The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents.

The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change these Terms and Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Risk

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirement.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. This privacy policy sets out how the provider uses and protects any information that you give us when you use this website. This policy is effective from 1^st January 2010.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone, other than Afrioclogy uk LTD employee’s. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You will have the option to opt out of this service
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Controlling your personal informationCookie/Tracking Technology

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Africology UK LTD Southbroom house,19a Frithwood Lane, Billericay, Essex, CM12 9PJ, UK.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it as soon as possible. We will promptly correct any information found to be incorrect.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Placing and order and Acceptance

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. All transactions will be processed in British Pounds.

You place your order request for goods from the Website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

Once you have placed your order, we will send to you an email acknowledgement providing you with a payment reference and the value of your order which has been debited to your credit/debit card. This is not an order confirmation.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation Policy & Procedure, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. We will notify you when your good have been dispatched. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure. We are not currently not VAT registered.

If you do require any information regarding your order(s) please contact Customer Services on the following number (open 8.00am to 3pm, Monday to Friday) +44 (0) 1277 634938 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

Returns Policy & Procedure

If for any reason you are not entirely satisfied, you may return any item in its original condition and packaging for a full refund within 7 working days from reciept of delivery. Provided that you tell us within seven working days after the day on which you received the products that you intend to return the item.
Within the order, you will find a delivery note with details of your order and invoice number. If the items listed on the dispatch note do not match those contained in your package. Please notify us immediately by calling our Customer Services department on +44 (0) 1277 634938 8am to 3pm Monday to Friday (GMT), 9am to 5pm Saturday. or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . See Returns policy & Procedure

STEP 1 - notifying us of your intention to return your order
Should you wish to return your order, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will provide you with written acknowledgement of your request to return goods. Please provide full details of the order number, and invoice number and the goods which are being returned. Any notice given by you after this period shall not be effective to entitle you to return your goods or receive a refund. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP 2 - completing the necessary documentation
Once you receive the return acknowledgement email, please complete the Returns Form in the email, including a brief description of the products being returned, original order number and invoice number. This form must then be sent with the returned items. To help us maintain high standards of future customer service, please indicate the reason (if any) for your return in the space provided. Please retain a Copy of the Returns Form for your records.

STEP 3 - returning the product
Returns by post to the following address:
Africology UK LTD, Southbroom House, 19a Frithwood Lane, Billericay, Essex.CM12 9PJ UNITED KINGDOM
Please note that all parcels must be returned within 14 working days of delivery of the goods to you.

Africology UK LTD accepts no liability if you return goods by any method other than a recorded delivery method (one that requires a signature upon receipt).
Africology UK LTD accepts no liability in respect of returned goods unless and until such returned goods have been received by us in their original condition and in their original packaging. Please make sure that the returned package is properly secured and that you have enclosed the necessary returns Form.
You must retain the recorded delivery receipt for your own purposes in order to provide proof to us that you have returned the goods by recorded delivery. This will be required by us only in the unlikely event that the goods are not successfully returned despite being sent by recorded delivery.

STEP 4 - calculating your refund
After the returned items have arrived at our distribution centre, they will be examined and the appropriate refund will be calculated.
We will refund you the price you paid for the goods which we receive back inclusive of the initial delivery charge.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, no refund will be available. You will be responsible for arranging for such goods to be returned to you within 28 days of our notification to you that we will not process a refund in respect of such goods.
We will refund the price paid by you for goods (inclusive of the initial delivery charge) when we have received the returned goods in their original condition at our distribution centre, or when required by the Consumer Protection (Distance Selling) Regulations 2000, whichever is sooner. Notification will be via email or telephone.
We will refund such sums by crediting your credit/debit card (as applicable), or refunding back your electronic transfer

STEP 5 - processing refund
We will process the applicable refund and notify you by email when your refund has been processed.
Your statutory rights remain unaffected.Please note that you may cancel this contract if you give us notice by telephone or by email at any time before the expiry of a period of 7 working days beginning with the day after the day of delivery of the goods.

Cancellation & Returns policy

Should you wish to cancel your order before it has been dispatched, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it immediately. If your order has already been dispatched, please follow the procedure set out in the Returns Policy & Procedure page.

Your statutory rights are not affected.

Shipping & Delivery

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. All shipping charges will be quoted before items are dispatched.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Additional delivery charges for re-delivering of goods, are payable before goods are dispatched again.

Description of Products

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order and acceptance policy.

Complaints

If you wish to complain about any matter in respect of the goods please contact Customer Services on the following email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Payment Options and Pricing

Africology UK LTD endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). Africology UK LTD reserves the right to change pricing at any time without prior notice.

Credit Card - We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

Internet banking payment - One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via Internet banking. You will then have to Africology UK LTD as a beneficiary on your internet banking and use the unique Invoice number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.The banking details will be sent to, at the bottom of your invoice.

Direct Deposit - You may pay for your products through a direct deposit. It’s exactly the same as doing an internet banking payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on +27 (0) 86 6877108 or email it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to ensure your payment is confirmed and order shipped as quickly as possible.The banking details will be sent to, at the bottom of your invoice.

For more information about how to order, special order requirements and other payment options, please contact our Support Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Tel: +44 (0) 1277 634938

Security Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of the United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. Updating of these Terms and Conditions.

Consent

I understand that all the designs and trademarks are registered to Africology CC and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Africology cc for any civil action or any legal action deemed necessary against me.

Intellectual Property

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Africology cc, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Africology, our affiliates, our licensors or our partners, in the UK, EU, South Africa and other countries, and are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Except as set forth in the limited licence in Section below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Limited License

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame or utilise framing techniques to enclose the Website or any portion thereof without our prior written consent.

The limited licence set forth in this Section 25 does not include the right to:

modify or download the Website or its contents (except caching or as necessary to view content);
make any use of the Website or its Content other than personal use;
create any derivative work based upon either the Website or its Content;
collect account information for the benefit of another party;
use any meta tags or any other "hidden text" utilising our name or the Trade Marks without our express written consent; or use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only.

A website that links to our Website may:

Link to, but not replicate, our Content;
not imply that we are endorsing such website or its services or products;
not misrepresent its relationship with us;
not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;
not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
not use any trade mark without express written permission; and not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
You may not create a link to this website from another website or document without Afrioclogy UK LTD’s prior written consent.Any unauthorised use by you of the Website terminates the limited licence set forth in this Section 25 without prejudice to any other remedy provided by applicable law.

General

You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any goods from Africology UK LTD, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms and Conditions is held to be illegal, invalid or unenforceable in whole or in part, then these Terms and Conditions shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms and Conditions by Africology UK LTD shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms and Conditions.No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and Conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms and Conditions as regards any of the times, dates and/or periods mentioned herein.Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us.We reserve the right to change these Terms and Conditions at any time and we encourage you to revisit these Terms and Conditions periodically to ensure that you are at all times fully aware of our Terms and Conditions. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions.We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these Terms and Conditions, please contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it